If you missed the 2011 SCTE Cable-Tec Expo, I am making available my presentation and white paper on "Advanced Troubleshooting in a DOCSIS 3.0 Plant". Each speaker had only 20 minutes to cover topics that could easily last hours, so the presentations are understandably brief. Below you will find my presentation in "Slideshare" for online viewing as well as a fully downloadable PowerPoint version. The PowerPoint version also has reader notes attached at the bottom of each slide which you may find useful. In addition, the animations work a little better in the downloadable version.
Finally, I have attached the complete white paper from my presentation which goes into a little more technical background on the subject matter. Enjoy the read and feel free to let me know if you have any questions.