In this blog I will address delay and jitter as they pertain to VoIP in a DOCSIS network.  Delay, jitter and packet loss are the three primary impairment in a VoIP network, but packet loss was addressed in my Troubleshooting DOCSIS - VoIP Impairments > Packet Loss blog. After packet loss, delay is the second most disruptive impairment in VoIP networks.  The effects of delay to the caller generally appear as echo and talker overlap. In PSTN communications, echo can arise as acoustic echo between the mouthpiece and