Subscribers get lower data rates than provisioned?

2020-06-09T09:36:58-04:00July 5th, 2012|

Why do my DOCSIS subscribers and their Cable Modems get lower speeds than what my DOCSIS config file says they should get? This is a common question that I am asked and it has more than one answer.  All too often the RF plant is the first to blame for low DOCSIS cable modem speeds, but in many cases the root cause of the problem can be traced back to the cable modem configuration file and/or the lack of appropriate speed test applications in the headend.  Also, some