In this blog I am going to focus on VoIP packet loss, which is just one of the three (3) primary types of VoIP impairments that are present in a DOCSIS network. I will cover many RF and IP terms in this blog that I have not discussed in my previous tutorials, not to worry! This terminology is all fodder for future blogs. :-) To review, the three fundamental impairments which impact call quality of VoIP communications are as follows: * Packet Loss – The complete or partial loss of a packet containing actual voice payload. * Delay – The time a packet takes to traverse the space between the source and destination of a voice call. The space is comprised of both the physical distance the data must travel in addition to the active network routing and switching elements, which contribute additional delay. * Jitter – The variance of inter-packet arrival time from one transmitted packet to the next sequential packet.