PNM services and benefits to Cable Operators

This is episode 66 of Get Your Tech On, our show on All Things DOCSIS.  I’m Brady Volpe, Founder of The Volpe Firm and Nimble This.

Join in the conversation with Brady Volpe as he explores the many ways cable operators can benefit from PNM and services. With John Downey CMTS Technical Leader at Cisco and special guests Todd Gingrass, CCI’s VP of Solution Architectures, and Bill Halvorsen, a CCI Customer Solution Architect. Join in with to discuss how PNM Services can help operators uncover the hidden abilities of their PNM technology.

In our Power Hour of Cable on All Things DOCSIS join us and drop your comments into the chat. Real world experiences discussed.

Overview PNM services and added benefits to Cable Operators:

• PNM identifies issues before it impacts subscribers
• PNM experts
• Challenges cable operators experience
  • Growing pains
  • Improving operations
  • troubleshooting in-service
  • Cannot easily go into the subscribers home easily
• Major RF issues cable operators deal with
• Cracked cables – easily found with PNM
• PNM narrows down issues – know where to look
• It uses mass data analytics
• Cracked cables cause micro-reflections
  • Water ingress
  • Bad connectors
  • Signal loss
• Fix root cause
• New MDU case study
• Echo cavity in MDU
  • All trouble calls went down 20% in MDU
  • All the subscriber turn around dropped 30% in MDU
  • Nimble This PNM resolved issues
• Cracked cable is intermittent due to weather
• Full Bandwidth Capture – sickouts, water ingress
• OFDM channel / OFDMA channel – need PNM to see into the plant – your old monitoring system will not work
• Low frequency cannot jump and High frequency cannot swim
• Operators use Nimble This PNM as sweep tool
• Sweep your forward and return plant in Nimble This PNM tool as a sweep tool
• PNM is more efficient and inexpensive compared to traditional sweep
• Customer Satisfaction = revenue for cable operators
• Sweep data is coming from Cable Modems and we also have Power Supplies with Cable Modems in them.
• Baseline test cable modem in headend
  • set it up properly in headend – explained
• Downstream sweep – digital fiber
• 999MHz
• OFDMA / OFDM – DOCSIS 3.1 license
• PNM expertise needed – every CM off fiber node – or headend wiring
• What have customers felt with using PNM
  • Cable Operator understands value of using PNM
• Industry understands value of PNM now
• Time value added
• Get out of being reactive
• When you cannot enter a subscribers house – Nimble This PNM can do a complete diagnostic of the subscribers self install without entering home
• What should the plant be – not just what is good enough
• PNM wifi working group
• 60% of CSR calls are wifi related
• 5G not turned on correctly – leaking
• PNM identities LTE signals inside your plant
• 24 / 7 identity your income wiring problems
• Birth Certificate inside the Nimble This PNM software – CSR can skip half the script of CSR calls
• Continue being operator of choice in broadband
• Node plus zero not for people who lives miles apart
• AT&T giving up on DSL
• Rural broadband – future
• Remote-PHY

Next Podcast – SCTE Expo 2020 Review

End Podcast

Thank you for your time today. This was a great episode.  Our next Episode 67 October 30th.   

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