Supporting Subscribers During a Pandemic
Imagine a time when subscribers want your service very badly because they are trapped in their homes, but there is a catch — they don’t want you to enter their homes to install the service or fix problems. Oh wait, we have been there, done that. COVID-19. No one saw the global pandemic coming and no one was prepared for the new world of social distancing, however, it’s here and it’s time to adapt. Self-installation — a different way One approach to supporting subscribers would be to simply